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31 Posts | Latest reply on 07/12/2009 23:21:30 by timhall | Go to original / last post
Matt's Profile
Matt

In: Veldhoven
Posts: 8053
100% Karma100% Karma 100% Karma100% Karma

As of now, you can no longer create a subscription to BikerMatch. You can only select to top-up your account for a specific length of time, after which your account will downgrade and you wont hear anything more from us.   Simply because SO many people find the subscriptions confusing (i.e. They don't understand a subscription = recurring, even though it says so in very large text on EVERY page of the upgrade process).   So to save myself all the time replying to emails and having chargebacks against us, I'm completely removing subscriptions as an options.   If you still really want a subscription, you can write to me specifically requesting a recurring payment and I will give you a link.   Cheers ~Matt                                                                                                                                                                             
Wills's Profile
Wills

In: New Brighton
Posts: 3265
75% Karma75% Karma 75% Karma75% Karma

I can see where you're coming from, but will it be possible to give people a series of warnings that their membership is about to downgrade?                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 8053
100% Karma100% Karma 100% Karma100% Karma

no, I can't schedule things on the server in that way.   I can only make it email you when your subscription has finished, because Paypal send a notification to downgrade the account.  I can make that notification trigger an email if you think that would help.   Otherwise the site will just prompt you to upgrade as your browsing around.   The My Account page will also tell you what date your subscription will expire.  I could put an "Extend now" button on there.                                                                                                                                                                             
Bikeabill's Profile
Bikeabill

In: Hull /Hessle
Posts: 4467
61% Karma61% Karma 61% Karma61% Karma

i'm confused now, can i just stay with the subscription, it works ok fo me.                                                                                                                                                                             
Deleted Member's Profile
Deleted Member

In: NA
Posts: 0
0% Karma0% Karma 0% Karma0% Karma

I just sorted mine, it was easy peasy !!!!!!!!!!!                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 8053
100% Karma100% Karma 100% Karma100% Karma

Just checked and I've already got it like that, it emails you when the EOT (End of Term) comes from Paypal (All automated). I'm trying to fade out Paypal as much as I can, but I'm not allowed to get rid of Paypal completely cos they're the ones also processing the card payments made directly on BM (It's all an integrated secure API that runs in the background)                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 8053
100% Karma100% Karma 100% Karma100% Karma

If you have a subscription, i.e. a payment that recurs each month/week/whatever, then just leave it running.  It wont stop unless you cancel it.   I'm just not allowing any new subscriptions to be created.   If you stop your subscription now, then you'll need to make a one-off Paypal payment, or a secure credit card payment.                                                                                                                                                                             
anneka56's Profile
anneka56

In: Stockport
Posts: 2525
0% Karma0% Karma 0% Karma0% Karma

OMG  how to confuse a blonde completely.......Confused                                                                                                                                                                             
Brummie Jackie's Profile
Brummie Jackie

In: Hobbit HQ
Posts: 20582
91% Karma91% Karma 91% Karma91% Karma

Wahooo all excited cos i understood all of that GO ME LOL                                                                                                                                                                              
Bikeabill's Profile
Bikeabill

In: Hull /Hessle
Posts: 4467
61% Karma61% Karma 61% Karma61% Karma

I think i'v got that,it means my subs. are ok i just leave them running, great thanks for sorting me out                                                                                                                                                                             
drobess's Profile
drobess

In: Bedworth
Posts: 2473
0% Karma0% Karma 0% Karma0% Karma

Wackoi just read that lot and im confusedWacko                                                                                                                                                                             
anneka56's Profile
anneka56

In: Stockport
Posts: 2525
0% Karma0% Karma 0% Karma0% Karma

phew   so i'm not  on my own  ...                                                                                                                                                                             
LINDAJ's Profile
LINDAJ

In: STOCKPORT
Posts: 46
0% Karma0% Karma 0% Karma0% Karma

My payment has been cancelled by Paypal againAngry.  Changed my card but still doing it.  Now paid by card on this site, hope it works.
Deleted Member's Profile
Deleted Member

In: NA
Posts: 0
0% Karma0% Karma 0% Karma0% Karma

message matt with the error codes if you can....                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 8053
100% Karma100% Karma 100% Karma100% Karma

if you're card fails on a Paypal subscription, it will retry 3 days later.  So make sure you cancel the subscription if you've now paid via card on BM (Glad that worked by the way, some people are having trouble).   To cancel your subscription at Paypal, follow the steps on the Help page.  If you don't see a cancel button, then it's already cancelled.   Cheers                                                                                                                                                                             
Phil's Profile
Phil

In: Liverpool
Posts: 797
0% Karma0% Karma 0% Karma0% Karma

So to summarize.   New members can only pay by card for a fixed term.   If you are an existing member with a subscription that will continue as normal unless you change your card or you / Pay Pal cancel.   If a subscription is canceled then you must take up a fixed term payment unless you contact accounts via the contact page.   any thoughts Matt?                                                                                                                                                                             
anneka56's Profile
anneka56

In: Stockport
Posts: 2525
0% Karma0% Karma 0% Karma0% Karma

o m g  now  i do need it  spelling  out to   me( but am ok  till feb) Confused                                                                                                                                                                             
Brummie Jackie's Profile
Brummie Jackie

In: Hobbit HQ
Posts: 20582
91% Karma91% Karma 91% Karma91% Karma

* note to self remind anne in Feb lololol                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 8053
100% Karma100% Karma 100% Karma100% Karma

thanks PP, and u can still pay by Paypal if you like but you cannot setup a recurring payment anymore.   I've changed the email address in your post also, everyone should use the contact form which sends me your username and user ID so i can easily find the account.                                                                                                                                                                             
Sandi's Profile
Sandi

In: Huddersfield, W
Posts: 17942
68% Karma68% Karma 68% Karma68% Karma

  I renewed my account by debit card and had no problems at all with the transaction, if i can do it anyone can.   No more paypal cancelling my payments woo hooParty                                                                                                                                                                             


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