My nutter file is called "Difficult Customers". How diplomatic is that?
I also have a personal folder in Outlook called PYA (Protect Your Ass) for those that like to come back and complain 6 months later. I just retrieve the original emails and show them to that person and they tend to shut up. I must admit that I dont get that many comebacks cos I do a good job the first time
And for some reason if I ever do make a mistake most people are very nice to me. For some reason they seem to like me...
guess they are just as nutty as I am!
Hope some more stories are going to be added to this thread
xxx