Well Bob, although it's always sad to hear of bike gear failing
![Disapprove](http://www.bikermatch.co.uk/sites/bm/forum/rte/images/smiley13.gif)
It is good to hear of a positive outcome, no matter how protracted
![Approve](http://www.bikermatch.co.uk/sites/bm/forum/rte/images/smiley14.gif)
I do however share your disapproval/disappointment for the "aggro"
![Angry](http://www.bikermatch.co.uk/sites/bm/forum/rte/images/smiley7.gif)
Why can't they just say .....
![Ermm](http://www.bikermatch.co.uk/sites/bm/forum/rte/images/smiley24.gif)
"Sorry must be a faulty one"
![Embarrassed](http://www.bikermatch.co.uk/sites/bm/forum/rte/images/smiley9.gif)
"Here, have another/have your money back"
![Confused](http://www.bikermatch.co.uk/sites/bm/forum/rte/images/smiley5.gif)
Like the LAW say's they should