My Telewest (now virgin) connection decided to have a hissy fit this evening. so I called Virgin and got through to a young lady in Mumbai called Nikki. Before I actually got through to nikki I did a bit of fiddling round once i had cooled my modem down I managed to get it to work. So just as i get my modem back online my call is answered.   trundling through the standard questions she asked for the make of my router. "Draytek, you probably have never heard of it" I replied. nikki responded with the stock answer “I cannot help you as that is a router we do not support"   Ten minutes late after much discussion of you tell me the information you want and I will give it to you she joyfully responded that the modem is working fine and it is getting hot because i do not turn the modem off. I told her that the modem is on 24/7 because my CCTV system is connected to it. I also dropped the little bomb shell that according to the modem logs it is showing up faults left right and centre. a few minuets of hmms followed with the eventual answer i will post you out a new modem.   Agggghhhhhh. nearly an hour of my life wasted. who trains these Muppets?? Please can someone employ decent technicians on help lines who know what they are talking about and can resolve a fault through knowledge and not through a script.                                                                                                                                                                             

I'm so glad I have freeview. My Tv is getting the whole month to cool down, due to my dislike of having soccer rammed down my throat, whether I want it or not.                                                                                                                                                                              

It could have been 6 weeks if the tennis hadn't clashed                                                                                                                                                                             

Good point Badger ...lol

I lived in Thailand before the tsunami forced me back over here, I didn't use a TV for 7 years .... didn't miss it at all
                                                                                                                                                                             

It could have been worse ... you could have missed the footie game ... ok maybe thats not worse

I'd die without all the football to watch at the moment!  Lots of unexpected results.   Holland tonight!  wooo