I put a report in, a couple of days ago, to my local council repairs dept about the state of the path at the back of my home, the pavement just outside my gate, and the state of the road with the pot holes, yesterday a workman came to look at the path and told me it will be fixed, there's a scheme in place at the moment and my repairs are covered by it.
The area manager paid a visit to look at the pavement, and made some notes, she thanked me for reporting it.
Today I received a letter thanking me for my report about the *dangerous broken footpath and telling me it will be dealt with on the 13th.
*the councils word not mine.
How's that for service?